Play Port (Private) Limited

Last Updated: 1St November 2025

This Refund Policy applies to all users of Play Port (Private) Limited (“Play Port”), operating under a valid Online Gaming and Betting License issued by the Sri Lanka Inland Revenue Department.

By using our website www.playport.lk or mobile applications, you agree to the terms outlined below.

1. General Policy

All deposits made on Play Port are final and non-refundable, except in cases of proven technical errors, system malfunctions, or unauthorized transactions. Because betting and gaming involve real-time outcomes and third-party integrations, once a bet or game entry is confirmed, it cannot be reversed, canceled, or refunded.

2. Eligible Refund Situations

Refunds may be considered only under the following conditions:

• A technical failure occurred on our platform that prevented a bet, game, or transaction from being properly processed.

• A duplicate payment or accidental overcharge occurred due to a system or bank error.

• An unauthorized transaction occurred (subject to investigation).

If any of these apply, users must contact our support team within 7 days of the transaction date to request a review.

3. Refund Request Process

To request a refund, please contact us via email at info@playport.lk with:

• Your registered account username

• The transaction ID and date

• A short explanation of the issue

• Any supporting evidence (e.g., screenshots or payment confirmation)

Once your request is received, our finance and compliance team will investigate within 5–10 business days.

If your claim is approved, the refund will be processed to your original payment method within 7–14 working days, depending on your bank or payment provider.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Losses from bets, games, or contests (as outcomes are based on chance or skill).

• User error in placing bets or making deposits.

• Violation of our Terms of Service or Responsible Gaming Policy.

• Use of fraudulent payment methods or third-party accounts.
  
  

5. Account Verification

Before processing any refund, Play Port reserves the right to verify the user’s identity in compliance with Sri Lankan gaming and anti-money laundering (AML) regulations.

This may include verifying identification documents and transaction records.

6. Late or Missing Refunds

If your refund has been approved but not received after the stated period:

1. First, check with your bank or payment provider.
2. Then, contact our support team at info@playport.lk or 076 779 9646 for assistance.
   
   

7. Contact Information

If you have questions about this Refund Policy, please contact us:

Play Port (Private) Limited

📍 5th Floor, Tower 03, AVIC Astoria, 418 R. A. De Mel Mawatha, Colombo 00300, Sri Lanka

📧 Email: info@playport.lk

📞 Phone: 076 779 9646

🌐 Website: www.playport.lk